Privacy Policy

1. Important Information

Invictus Teamwear Limited is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you use our website, place an order, or interact with us.

We do not knowingly collect data relating to children.

2. Who We Are

Invictus Teamwear Limited is the data controller responsible for your personal data.
For any questions regarding this policy or your data, you can contact:

• Email: [email protected]

You have the right to lodge a complaint with the Information Commissioner’s Office. We encourage you to contact us first so we can resolve any concerns.

3. Data We Collect

We may collect the following types of data:

• Identity Data such as name and title
• Contact Data such as billing and delivery address, email, and phone number
• Financial Data such as payment details
• Transaction Data relating to purchases
• Technical Data such as IP address and browser information
• Usage Data relating to how you use our website
• Marketing Preferences

We do not collect sensitive personal data.

4. How We Collect Data

We collect data through:

• Direct interactions such as orders, account creation, or enquiries
• Automated technologies such as cookies and analytics
• Third party services including payment providers and delivery partners

5. How We Use Your Data

We use your data to:

• Process and deliver orders
• Manage payments and accounts
• Provide customer support
• Improve our website and services
• Send relevant marketing where permitted

We only process your data where there is a lawful basis, including contract performance, legal obligations, or legitimate business interests.

6. Marketing

You will only receive marketing communications if you have opted in or previously purchased from us and not opted out.
You can unsubscribe at any time using links in emails or by contacting us directly.

7. Sharing Your Data

We may share your data with:

• Payment providers
• Delivery companies
• IT and website service providers

All third parties are required to handle your data securely and in line with data protection laws.

8. International Transfers

Where required, your data may be processed outside the UK. Appropriate safeguards will always be in place.

9. Data Security

We have measures in place to protect your data from unauthorised access, loss, or misuse.
Access to your data is limited to those who need it for business purposes.

10. Data Retention

We retain personal data only as long as necessary, including for legal and accounting purposes.
Typically, customer data is kept for up to 6 years.

11. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Object to processing
• Request restriction
• Request data transfer
• Withdraw consent

Requests can be made by contacting us directly.

We aim to respond within one month.